Refund Policy

At Dave's Shoe Repair Incorporated, doing business as Dave's Leather Care, we stand behind the quality of our work and are committed to customer satisfaction. This Refund Policy outlines the conditions and procedures for refunds on our leather cleaning, repair, and restoration services.

1. Our Satisfaction Promise

We are committed to providing high-quality leather care services that meet or exceed your expectations. If you are not completely satisfied with our work, we will work with you to make it right through re-service, partial refund, or full refund as appropriate to the situation.

2. Refund Eligibility

Full Refund Situations

You may be eligible for a full refund in the following circumstances:

• Services were not performed as agreed upon in the service order
• Damage occurred to your item due to our negligence or error
• Services were cancelled before work commenced
• We determine that the desired results cannot be achieved
• Significant deviation from the agreed-upon timeline without justification

Partial Refund Situations

Partial refunds may be appropriate when:

• Some but not all services were completed satisfactorily
• Results were achieved but fell short of reasonable expectations
• Minor issues that affect the overall satisfaction but don't warrant full refund
• Customer cancellation after work has begun (refund minus completed work)

Re-Service Options

In many cases, we prefer to re-service items at no additional charge when:

• Initial results can be improved with additional treatment
• Customer expectations can be met with different techniques
• Minor adjustments or touch-ups are needed
• The issue can be resolved without starting over completely

3. Refund Limitations

Non-Refundable Situations

Refunds are generally not available in the following circumstances:

4. Refund Request Process

Step 1: Contact Us Promptly

Refund requests must be made within 7 days of item pickup or delivery. Contact us immediately if you have concerns about our services:

• Phone: (303) 422-9595 during business hours
• Email: nashhensley@leatherrevamp.com
• In-person: Visit our location at 8031 Wadsworth Blvd Unit A5

Step 2: Provide Details

When requesting a refund, please provide:

• Service receipt or order number
• Detailed description of the issue or concern
• Photos of the item showing the problem (if applicable)
• Your contact information and preferred resolution

Step 3: Item Inspection

In most cases, we will need to inspect the item to assess the situation. This may involve:

• Bringing the item back to our facility
• On-site inspection for pickup/delivery customers
• Photo review for minor issues
• Consultation with our senior craftsmen

Step 4: Resolution Decision

We will provide a resolution decision within 3 business days of inspection, including:

• Explanation of our findings
• Proposed resolution (re-service, partial refund, or full refund)
• Timeline for implementing the resolution
• Any additional options available

5. Refund Processing

Processing Time

Approved refunds will be processed within 7-10 business days of approval. The actual time for funds to appear in your account depends on your payment method and financial institution.

Refund Methods

6. Special Circumstances

Emergency Services

For emergency or rush services, refund policies may be modified due to the expedited nature of the work. Any special conditions will be clearly communicated before service begins.

High-Value Items

Items with declared values over $500 may have additional documentation requirements and extended inspection periods. Insurance claims may affect refund processing.

Vintage or Antique Items

Vintage and antique leather items require special consideration due to their age and unique characteristics. Refund decisions will account for the inherent challenges of working with aged materials.

7. Dispute Resolution

If you disagree with our refund decision, we offer the following escalation options:

• Request a second opinion from our senior management
• Independent assessment by a qualified leather specialist (costs shared)
• Mediation through local business dispute resolution services
• Review by relevant trade association standards

8. Prevention and Communication

To minimize the need for refunds, we are committed to:

• Thorough initial assessment and honest communication about expected results
• Clear documentation of services to be performed
• Regular updates during the service process
• Pre-approval for any changes to the original service plan
• Detailed care instructions for maintaining results

9. Contact Information

For refund requests or questions about this policy, please contact us: